Packsilogan (“we”, “us”, the “Platform”) is a Philippine-based online marketplace operated for the Pokémon TCG community. We provide listing tools, escrow-backed checkout, dispute review, and seller payouts. We are not a party to the sale: each transaction is between a buyer and a seller user account.

• You must be 18 or older, or have a parent/guardian operating the account on your behalf, to place orders or open a shop.
• One person, one account. Multiple shops under one account are allowed; multiple accounts to evade dispute decisions are not.
• You're responsible for activity under your account. Keep credentials private and report compromise to trust@packsilogan.com.

By creating a listing you confirm that:

• You own the item or are authorized to sell it.
• The listing — title, condition, set, photos, price — is accurate and not misleading.
• You will ship within your stated handling window after the order is paid.
• You will respond to dispute messages within 3 business days. Silent sellers lose disputes by default.
• Card condition follows TCG community-standard grades (MT, NM, LP, MP, HP, DM). Material misrepresentation is grounds for refund and, on repeat behavior, removal.

• All payments are processed by PayMongo. Packsilogan does not store your card or e-wallet credentials.
• Payments are held in escrow and released to the seller when (a) you confirm receipt, or (b) 5 days pass after the seller marks the order shipped, whichever is first.
• Disputes opened during the escrow window pause auto-release until resolved.
• Preorder lines pay a deposit at checkout; the balance is invoiced when the seller is ready to ship. If the seller cannot fulfill, the deposit is refunded.

• Bids are binding. Place them with intent to pay.
• Each new bid must beat the current high bid by at least the auction's increment.
• A buyout, if available, ends the auction immediately.
• On auction end, the winning bidder is invoiced. Failure to pay within 48 hours forfeits the win and may result in account review.

• Buyer: there is no service fee on top of the listed price. PayMongo's processing fee is shown explicitly at checkout and is paid by the buyer.
• Seller: ₱5 flat fee plus 1% of the marketplace sale per transaction. Preorder deposits are not charged a fee — only the balance payment is.
• Listing is free. No subscriptions. We may introduce premium tools in the future; you'll be told before any fee change applies to your account.

• Sellers post the courier and tracking number when shipping. Buyers see this on their order page and via email.
• Lost or significantly delayed packages should be reported during the 5-day escrow window.
• International shipping is allowed but the seller is responsible for declarations and customs handling. We do not mediate customs disputes.

• Open a dispute through the order page or by emailing disputes@packsilogan.com within the escrow window.
• We review evidence from both sides. Outcomes are typically communicated within 3 business days.
• Eligible refunds: not received, materially different from the listing, damaged in transit. Buyer's remorse is not a refund ground.

The following are not allowed on Packsilogan:

• Counterfeit, proxied, or unauthorized reprints sold as authentic cards.
• Stolen items, items obtained through fraud, or items the seller does not have authority to sell.
• Off-platform solicitation. Sellers asking buyers to pay outside the platform forfeit escrow protection and may be removed.
• Bid shilling, fake reviews, or coordinated price manipulation.
• Harassment of users or staff. We will warn, suspend, then ban for this.

The Verified Seller badge is granted at our discretion to shops with a clean transaction history, identity confirmed, and consistent shipping. It is not a guarantee of any particular outcome on a given transaction.

“Pokémon” and related marks are property of Nintendo, The Pokémon Company, and Game Freak. Packsilogan is not affiliated with or endorsed by them. Listings on the platform are user-supplied; we remove infringing material on request.

To the maximum extent allowed by Philippine law, Packsilogan's aggregate liability for any claim arising from the platform is limited to the fees we collected on the transaction in question, or ₱5,000 if no fees were collected. We are not liable for loss of profit, indirect, or consequential damages.

We may update these terms. Material changes will be announced on-platform; continued use of Packsilogan after the change is acceptance of the updated terms.

These terms are governed by the laws of the Republic of the Philippines. Any dispute with Packsilogan that cannot be resolved informally is subject to the exclusive jurisdiction of the courts of Metro Manila.

Questions about these terms: legal@packsilogan.com. For everything else, see contact us.