RENTOKS TCGPH RETURN & REFUND POLICY

We aim to provide authentic, high-quality trading card products. Please read our return policy before placing an order.

Returns & Exchanges

Returns or exchanges are accepted only if the item received is incorrect, damaged during shipping, or defective.

Requests must be made within 48 hours of receiving your order.

Please provide:

Order number

Unboxing video (from unopened package to item inspection)

Photos showing the issue

Sealed Products

No returns or refunds on opened booster packs, booster boxes, starter decks, or other sealed TCG products.

We cannot guarantee specific card pulls or hit rates. All products are sold as sealed, random assortments.

Singles

All singles are inspected before shipping.

Card condition follows our listed grading (Mint, Near Mint, Lightly Played, etc.).

Minor factory print lines, centering issues, or manufacturer defects are not considered valid reasons for return.

Wrong Item or Missing Item

If we made a mistake with your order, we will:

Replace the item (subject to availability), or

Issue a full or partial refund if replacement is unavailable.

Shipping Damage

Damage caused by the courier must be reported within 48 hours with photos of:

The shipping box

Packaging

Damaged item

We will assist with claims where applicable.

Non-Returnable Items

We do not accept returns or refunds for:

Opened sealed products

Buyer's remorse or change of mind

Incorrect orders made by the customer

Pull results from random packs

Price changes after purchase

Refunds

Approved refunds will be processed through the original payment method or store credit within 3–7 business days after approval.

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By placing an order with RENTOKS TCGPH, you acknowledge and agree to this Return & Refund Policy.

Thank you for supporting RENTOKS TCGPH!

Rentoks